Post launch system support
An organisation needs ongoing handling of incidents and user requests. We agree support scope, priorities and escalation, monitor cases, address recurring problems and provide periodic reporting.
Readiness and Ongoing Support
Managed Digital Services
GRAVON delivers managed digital services that ensure the continuous operation, optimization, and support of enterprise systems after implementation. Our services help organizations maximize the value of their digital investments while maintaining reliable, secure, and efficient business operations.
Scope of Services
- ERP Management & Support
- Dashboard Operations
- Report Enhancement
- Database Administration
- Data Quality Monitoring
- User Support
- Systems & Integration Management
- Hosting & Backup Management
- Periodic Performance Reporting
- Continuous Improvement & Enhancements
- Performance Management as a Service
Business Value
- Ensure business continuity.
- Improve system performance.
- Reduce operational disruptions.
- Support continuous optimization.
- Enhance data reliability.
- Allow clients to focus on their core business.
Practical Examples and Deliverables
These scenarios illustrate solutions that can be tailored to client data and the agreed scope.
Dashboard and data quality operations
Some reports stop updating when source connections fail. We monitor refreshes, connectivity and data quality, resolve exceptions and implement approved improvements so reports remain usable.
What the Client Receives
Support plan, service-level agreement, request and incident log, operating reports, improvement plan and backups within scope.
Measures of Success
Response and resolution time, data refresh success, recurring incidents and service-level achievement. Targets are agreed after measuring the baseline.
- Step 1Monitor operation
- Step 2Log the issue
- Step 3Resolve and escalate
- Step 4Continuous improvement
Related services
Is your organisation facing a similar challenge?
Start a conversation with the GRAVON team to understand where your organisation stands and decide the next step.